I recalled reading in the instructions that cautioned you should not over torque the mounting plate screws and I suspected I had done that. I removed the camera from the mounting plate a little scary–the two retaining clips on the right side are two step releases and they’re plastic and charged the camera using the micro USB port and my Nook charger. I backed the mounting screws off a bit and reinstalled the camera. Everything has worked perfectly since then and today I had a package delivered and the camera caught a video clip of the delivery perfectly!The interaction/notification through the ADT app on my iPhone is just awesome. The doorbell camera is a great addition to my ADT system. I just had ADT install the video doorbell, I have an issue with the power, my original doorbell wires went to a Niles DBI 1 doorbell interface, so when the button was pushed it would create a contact trigger with the Niles unit which would have it play its chimes throughout the house using the whole home audio speakers in each room.